Refund policy

Returns, Refunds and Exchanges

Don't worry if there are any issues with your order during shipping... we've got you covered!

What if my item is damaged when it arrives?

Unfortunately from time to time this does happen (no matter how much bubble wrap is used!) but accidents do happen in transit sometime and that's okay. If your product/s are damaged or faulty upon delivery we will happily provide you with a replacement or refund.

What if my item doesn't meet the description or work as it should?

In the event the you are unhappy with your purchase because the item doesn't meet the description or work as it should, simply contact us to organise an exchange or refund. 

This excludes items such as perishables, personalised items and sale items.

How do I organise a return, refund or exchange?

It's easy! Simply contact our customer service team within 7 days of receiving your item via support@taintedcork.com.au